Frequently Asked Questions
Find answers to common questions!
Orders & Shipping
Orders are typically processed within 1–3 business days before shipping. Standard delivery usually takes 5–7 business days after your order has shipped. For more details, please visit our Shipping Policy.
At this time, HoneyPaw Pets ships within the United States only. We hope to expand internationally in the future, so be sure to join the HoneyPaw Pack for updates!
As soon as your order is on its way, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the journey.
If your order hasn't entered production yet, we'll do our best to accommodate changes or cancellations.
Once production has begun, we may be unable to make modifications since your bandana is already being created specifically for your pup.
Products
Our bandanas are made from 100% recycled polyester; a soft, breathable, lightweight fabric designed for all-day comfort. They're durable enough for adventures and gentle enough for everyday wear.
We recommend measuring your dog's neck and referencing the size guide on each product page. If your pup falls between sizes, we generally recommend sizing up for a comfortable fit and drape.
Absolutely. Every HoneyPaw Pet bandana is designed with comfort and safety in mind. As with any pet accessory, we recommend supervising your dog while wearing it.
Machine wash cold on a gentle cycle with similar colors. Do not bleach or dry clean. Lay flat or hang to dry for best results and long-lasting color. Iron on low heat if needed.
Not yet but they're definitely on our wish list! Join our HoneyPaw Pack email list to be the first to hear about new product launches and collections.
Yes! Every HoneyPaw Pets bandana is thoughtfully made after your order is placed. This approach helps reduce waste while allowing us to create something special just for your pup.
By thoughtfully making each bandana after it's ordered, we reduce excess inventory and unnecessary waste. It allows us to focus on creating high-quality products while being kinder to the planet, without compromising on style or comfort.
Returns & Exchanges
Because each bandana is made especially for your pup after you place your order, we do not accept returns or exchanges for incorrect sizing or change-of-mind purchases.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days and we'll gladly make it right.
Because our bandanas are made to order, we generally cannot offer exchanges for sizing or preference changes.
We highly recommend measuring your pup before ordering and reviewing our Size Guide. If you're unsure, we're always happy to help you choose the best fit before you purchase.
If your order arrives damaged, defective, or you receive the wrong item, please email us at hello@honeypawpets.com within 30 days of delivery with your order number and a photo of the issue.
We'll work quickly to make it right by providing a replacement or refund when appropriate.
Because every bandana is made to order, we cannot accept returns or exchanges for incorrect sizing.
We recommend measuring your pup before ordering and checking our Size Guide. If your dog falls between sizes, we suggest sizing up for extra knot room and comfort.
About HoneyPaw Pets
HoneyPaw Pets is proudly based in sunny San Diego, California.Â
Yes! HoneyPaw Pets is a small, independently owned business built by dog lovers for dog lovers. Every order genuinely means the world to us and helps support our growing dream.
HoneyPaw Pets was inspired by everything we love about life with dogs; slow mornings, sunny adventures, cozy afternoons, and the unconditional love our pups bring every day. We believe their accessories should feel just as special as the memories they're part of.
Join the HoneyPaw Pack by signing up for emails at the bottom of our homepage. You'll receive first access to new collections, exclusive offers, and special surprises.
Contact
We'd love to hear from you! Reach us anytime at hello@honeypawpets.com or through our Contact page. We typically respond within 1–2 business days and will get back to you as soon as possible.